Support
Frequently Asked Questions
Everything you need to know about Parsons.
Materials & Certification
Yes. Moissanite is a genuine gemstone in its own right, not a fake diamond — it's prized for its exceptional brilliance and fire.
We're finalizing the exact metal specifications for this answer. In the meantime, email us at parsonssupport@gmail.com and we'll get back to you with details for the piece you're after.
No. Parsons is an independent jewelry brand. We are not affiliated with, endorsed by, or connected to any other jewelry business, including any other business that may share a similar name. We source materials and design our own pieces, sold under the Parsons name.
Orders & Shipping
Standard shipping is $15 and takes 3–14 business days depending on your location. We ship worldwide.
Yes, we ship worldwide. You'll receive a dispatch confirmation email so you know your order is on its way.
Returns & Refunds
We're finalizing the exact return window and conditions for this page. If anything about your order isn't right, email us at parsonssupport@gmail.com with your order number and we'll make it right.
Email us at parsonssupport@gmail.com with your order number and details.
Discounts & Pricing
Moissanite and lab-grown diamonds are created rather than mined, which removes most of the cost, environmental impact, and supply-chain markup that goes into a mined diamond. That means a genuinely brilliant stone at a fraction of the price, with no quality compromise.
Email us at parsonssupport@gmail.com and we'll get back to you.